1. Introduction
At Clare Valley Veterinary Services (CVVS), we are committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles.
2. Information We Collect
We collect information that is necessary to provide high-quality veterinary care and communication. This includes:
Contact Details: Name, address, phone number, and email.
Pet Information: Medical history, vaccination records, and dietary needs.
Payment Information: Processed securely via our third-party payment partners.
Usage Data: Information on how you use our website via cookies (see Section 6).
3. How We Use Your Information
We use the collected data to:
Provide veterinary medical services and out-call visits.
Send appointment reminders (SMS/Email) and health alerts.
Process payments and deposits for services.
Coordinate with third-party specialists or pathology labs when required for your pet’s care.
4. Disclosure to Third Parties
We do not sell your personal information. We only share data with trusted partners necessary for service delivery, such as:
VetlinkSQL: Our booking and practice management software.
Your Pet PA: Our affiliated wellness and product partner.
Emergency Hospitals: When a referral or transfer of care is required.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. Our website uses SSL encryption to ensure that data transmitted between your browser and our server is secure.
6. Cookies & Analytics
Our website uses cookies to improve your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.
7. Access and Correction
You have the right to access the personal information we hold about you. If you believe any information we have is inaccurate or out of date, please contact our clinic at 1300 288 387 to request an update.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated “Effective Date.”